Quality Guidelines

Published on  January 2nd 2020.  

In order to assure the quality of the usability tests are high, the quality assurance team of User Sense checks all usability videos. 

Do's en Don'ts

What not to do:

  • Explaining what you see on the website  (the customer is already aware of this)
  • Saying that everything is fine
  • Show how quickly you can complete the tasks (it is important that you take the time for the test)
  • Only give compliments about how beautiful the website is (unless you really like something, you can say that of course)
  • Perform tasks other than those specified by the customer
  • View the website through professional experience - do not provide in-depth technical feedback unless specifically requested

What you we need you to do:

  • Include the customer in your experience by thinking out loud (!)
  • Constantly explain what you are doing, why you are doing this and how you feel about it (e.g. frustrated, annoyed, happy, etc.)
  • Say if you are confused, unable to find something, or become distracted
  • Suggest improvements that would help you perform a task better or faster
  • Take the test in a quiet room where there is no background noise
  • Speak loudly and clearly so that you are well understood

Assessment form


  • Tester is in a quiet room
  • Tester is clearly visible
  • Tester speaks loud and clear


  • Tester went through the don’ts and avoided them in the test recording
  • Tester went through the do's and applied them to the test recording


  • Tester has provided relevant answers to the questionnaire
  • Tester provides comprehensive answers to the questions asked
  • Tester provides solutions for discovered problems