Talk to your target audience
For conducting live sessions with your target audience, User Sense is the right place to be. Use our all-in-one solution to conduct qualitative UX research. Use our tool and tester database with over 10 000 testers to conduct moderated user tests and in-depth interviews.
So while we can help you recruit testers through our database, it is also possible to invite testers yourself. In that case you only pay for the use of the platform.
More than 10 000 testers in NL, BE, DE and the UK
Discover bottlenecks in the user experience
No complex subscription structure, but pay-as-you-go
Get started in 3 steps
Talk to your target audience and improve the user experience.
1 - Decide who you want to test with
Use our tester database or invite your own testers.
2 - Conduct live sessions
Talk to your target audience and invite others to attend the sessions.
3 - Analyse the recordings
Analyse the findings by adding Research Annotations and Session Highlights.
1 - Decide with whom you want to test with
User Sense can take the recruitment of respondents for your research completely out of your hands. Based on your respondent profile, we set up a recruitment campaign and prepare the testers for the study. This process goes as follows:
- You draw up the target group criteria and research dates
- User Sense takes care of the recruitment, screening, payment and scheduling of the testers
- At the agreed time you execute the live session with the tester
Prefer to invite testers yourself? That is also possible. We can tell you more about this when you sign up for the beta.
2 - Moderated user test or live interview
Currently, you can run two types of live sessions through the User Sense platform: moderated user tests and in-depth interviews. When you engage with the tester or perform the test via the platform, the session is automatically saved and made available to all team members.
You can also take notes during the conversation. These notes are saved and automatically linked to the relevant video fragment, so you can easily watch it again afterwards.
3 - Analyze and share the results
After the session is completed, it is automatically saved and provided with automatic transcription. The moment you have made notes during the test or interview, these will be made insightful in the recording.
You can also highlight the most relevant fragments afterwards by creating highlights, which can then be converted into a high ight video. This can be viewed via the platform, but can also be downloaded.
Frequently asked questions
The most frequently asked questions and answers.
How many active testers do you have?
User Sense currently has over 10 000 active testers.
Our testers are mainly living in the Netherlands, Belgium, Germany and the United Kingdom. Because the pool of User Sense is quite young, we are often able to recruit for complex respondent profiles as well.
How do you ensure the quality of testers?
We make sure that respondents do not test too often. We keep track of how many times a tester has participated in surveys in the past few months and make sure they participate in no more than two tests per month.
What if testers don't show up?
Yes, it is possible to have colleagues or clients attend the session as observers. They can help add survey notes and participate in the chat. To ensure that the tester does not feel too watched, observers do not participate in the conversation. In practice, this means that the webcam and microphone of the observer are always off.
How long will the recordings remain available?
Currently, sessions remain available on the User Sense platform for six months. During this period you can view, analyze and share the sessions with colleagues. You can also download the sessions, so that they can be referred to internally.
How do you ensure the quality of testers?
All testers go through a sign-up process that explains what is expected of them during user studies. Things like having to think out loud and give as much feedback as possible is therefore something they are familiar with.
In most cases we only conduct test sessions with testers who have successfully passed the qualification test. This way you know for sure that you are recruiting testers who can articulate themselves and like to give feedback.
How quickly can testers be recruited?
In many cases testers can be recruited within 72 hours, although it is recommended that you take longer. In general, the earlier the recruitment is done, the more applications will come in.
Can I invite my own testers?
Yes, it is possible to invite your own testers. Of course we do not charge recruitment costs. You pay for the use of the platform. More information about the rates can be found on this page.
Can stakeholders attend the live session?
Yes, it is possible to have colleagues or clients attend the session as observers. They can help add survey notes and participate in the chat. To ensure that the tester does not feel too watched, observers do not participate in the conversation. In practice, this means the observer's webcam and microphone are always off.